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Changes to 08 numbers

With effect from June 2015, Ofcom will be making changes to non-geographic calling services (NGCS) and we are writing to you to keep you updated with the progress of these changes.

 The first change is that all calls to 0800, 0808 and 116 numbers will be free of charge to call from a mobile which is great news for all end users.

 The second change will help you to determine the exact cost of a call when dialling an 084, 087, 09 or 118 number, whether calling from a mobile or from a landline. The objective of these regulations is to simplify the NGCS charging structure so that costs are clearly advertised to all callers.

 These call costs will be split into two parts:

Call charges broken down

Access charge:

This part of the call will be set by the caller's service provider (Gamma).

Service charge:
This is the rest of the call charge. The organisation advertising the number decides this and will be mandated to clearly advertise how much it is.

What does this mean?

  • A clear pricing structure when calling an 08 number
  • Free calls to 0800 and 0808 numbers when calling from a mobile

An organisation that has an '08' number will be obligated to clearly display the exact calling cost, wherever the number is advertised



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